My Lake MXZ301 boots served me well for nearly two seasons. During the Greenbrier ride last Sunday, the BOA lace on the right shoe got loose and wouldn't lock. I got Lake's US distributor's number off its website today and called the customer service. The lady over the phone was very nice and helpful. She claimed the issue might be corrected by a simple repair using a special tool. She took my information and said she would send me the tool and instruction for the repair. That was probably the best solution I had expected. So here I'm waiting patiently.