Tuesday, June 10, 2008

Online Shopping

Five hundred dollar order placed on Sunday night, new customer, online store in UK, credit card billing address in US, shipping address in China - sounds ordinary and innocent? Wrong! Well, at least the guys in Chainreactioncycles.com didn't think so.

Monday I got two emails from Gale in CRC:
Thank you for your order.

As you are a new customer to us, we must confirm that we are sending the order to the registered card holder. This is necessary due to the large numbers of fraudulent orders we have been receiving using stolen card details.

Can you Fax or e-mail an official document such as Passport, Driving Licence or ID card clearly showing your name and address. If they do not have the address shown, an electricity or phone bill would be ok.

Fax Number +44 2893 324868

We must ship your order to this address.

Once you have supplied these details we will immediately ship your order and will not require these details for any future orders.

We would like to apologise for the extra inconvenience to yourself but I'm sure you can understand we need to take steps to protect both yourself and us from potential card fraud.

If you have any question feel free to e-mail me or phone on ++ 44 2893 352976



Hi ,

We have an order for you that is going to a different delivery name and address. What is the reason for this



Me replied:
Hi, Gale,

I'm buying the stuff for my friend over there. It's so convenient that you guys ship directly to China. Thanks for double checking on this.

and then scanned a Pepco bill (which happened to be laying on the desk at that time.) and sent it to Gale, with a message says:
Hi, Gale,

Attached is my electricity bill.

It's OK to send the order to my address.


and today I sent another message to Gale (I want to save the time and shipping cost):
Hi, Gale,

I replied the other message from you as well with a scan of my electricity bill. I would still prefer to have the order shipped to my friend in China. Please let me know how I could help to make that happen.

However if it absolutely has to be shipped to my address, that's OK, too. I totally understand.


Now I'm waiting to see what's going to happen. That was the first time I had to prove my identity to an online vendor. I guess it's a tough world out there now.

[Update 6/14/2008]: All resolved. The package is on the way to China.

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